AMC

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Our Annual Maintenance Contract (AMC) packages are competitively priced and can be selected as per the client’s needs and budget. Choose between Platinum, Gold or Silver packages that vary in services from basic PPM requirements to a luxury, all-inclusive home service.

An essential element that is important to you is the reliability and value of your asset/property. Regular maintenance and inspections help to diagnose and correct defects before they happen, saving you time and money.

The Advantages of an AMC

  • Our maintenance inspections are provided on a check sheet that requires specific interventions in order to complete the tasks. This is then issued to our clients so that they are fully informed of the condition and functionality of the equipment.
  • All our AMC packages include unlimited call outs free of charge during working hours.
  • For emergency calls, 24 hours per day, there is also no charge.
  • All repairs carried out on contracted equipment are free of labour charges. Materials are supplied at preferential rates to AMC clients.

Packages

Bronze

  1. Consumables
  2. 24 Hours Request Logging & Response
  3. Free Reactive Maintenance Callouts
  4. Planned Preventive Maintenance (PPM) of all Mechanical, Electrical and Plumbing services

Silver

  1. Consumables
  2. 24 Hours Request Logging & Response
  3. Unlimited Call Out
  4. Planned Preventive Maintenance (PPM) of all Mechanical, Electrical and Plumbing services
  5. Annual Cleaning & sterilization of Water Tanks, Including Laboratory Test Report

Gold

  1. All provisions of SILVER along with:
  2. 24 Hours Request Logging & Response
  3. Consumables
  4. Unlimited Call Out
  5. Annual Cleaning & sterilization of Water Tanks, Including Laboratory Test Report
  6. Planned Preventive Maintenance (PPM) of all Mechanical, Electrical and Plumbing services
  7. Pest Control by Dubai Municipality-Approved Contractor using DM Approved Chemicals (General)

Platinum

  1. All provisions of GOLD along with:
  2. Cleaning of External Windows (Monthly)
  3. Cleaning of outside paved yards (within the villa compound – Quarterly)
  4. Cleaning and Servicing of all internal and external lights (Bi-annually)
  5. Facade Washing (Annually)
  6. Internal Property Cleaning (Annually)
  7. Cleaning of Air-conditioning and Exhaust Diffusers/Grilles (Annually)

Bronze Packages Details

Consumables

All consumables are covered under the maintenance contract and are free of cost. Consumables include oil, grease, and cleaning chemicals. Please note that refrigerants and lamps are not considered consumables.

24 Hours Request Logging & Response

DSC FS Call Centre is open from 8.30 am to midnight, Saturday to Thursday. For emergency calls during after-hours and during public holidays, your call will be automatically diverted to our standby call center operator to respond to your requirements. Emergency calls will be part of the free reactive maintenance callouts.

Free Reactive Maintenance Callouts

Responses to 6 reactive maintenance callouts are free of charge for contractor-related breakdowns (charges will apply for callouts above packaged frequency). If materials are available with the standby technicians, we can make final repairs immediately based on the client’s requirements. Materials used will be charged.

Planned Preventive Maintenance (PPM) of all Mechanical, Electrical and Plumbing services

Upon signing an Annual Maintenance Contract, the client will be provided with a schedule for one year of the activities on the premises related to all planned maintenance. This schedule forms the basis for the technicians to visit the property periodically to carry out preventative maintenance to mechanical equipment such as air conditioning, electrical switch panels, pumps, drainage systems, etc. A PPM check sheet containing all activities will be filled in while the technician is carrying out the work.

Silver Packages Details

Consumables

All consumables are covered under the maintenance contract and are free of cost. Consumables include oil, grease, and cleaning chemicals. Please note that refrigerants and lamps are not considered consumables.

24 Hours Request Logging & Response

DSC FS Call Centre is open from 8.30 am to midnight, Saturday to Thursday. For emergency calls during after-hours and during public holidays, your call will be automatically diverted to our standby call centre operator to respond to your requirements.

Unlimited Call Out

Response to all calls is free of charge for contractor-related breakdowns. If materials are available with the standby technicians, we can make final repairs immediately based on the client’s requirements. Materials used will be charged.

Planned Preventive Maintenance (PPM) of all Mechanical, Electrical and Plumbing services

Upon signing an Annual Maintenance Contract, the client will be provided with a schedule for one year of the activities on the premises related to all planned maintenance. This schedule forms the basis for the technicians to visit the property periodically to carry out preventative maintenance to mechanical equipment such as air conditioning, electrical switch panels, pumps, drainage systems, etc. A PPM check sheet containing all activities will be filled in while the technician is carrying out the work.

Annual Cleaning & sterilization of Water Tanks, Including Laboratory Test Report

DSC FS provides water tank cleaning and disinfection as per DM Regulations, along with a Microbiological Test Certificate from a DM approved laboratory. The service will also include a full pictorial report of each cleaning process and progress. Any irregularities will be immediately reported to the client.

Gold Packages Details

All provisions of SILVER along with:

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24 Hours Request Logging & Response

DSC FS Call Centre is open from 8.30 am to midnight, Saturday to Thursday. For emergency calls during after-hours and during public holidays, your call will be automatically diverted to our standby call centre operator to respond to your requirements.

Consumables

All consumables are covered under the maintenance contract and are free of cost. Consumables include oil, grease, and cleaning chemicals. Please note that refrigerants and lamps are not considered consumables.

Unlimited Call Out

Response to all calls is free of charge for contractor-related breakdowns. If materials are available with the standby technicians, we can make final repairs immediately based on the client’s requirements. Materials used will be charged.

Annual Cleaning & sterilization of Water Tanks, Including Laboratory Test Report

DSC FS provides water tank cleaning and disinfection as per DM Regulations, along with a Microbiological Test Certificate from a DM approved laboratory. The service will also include a full pictorial report of each cleaning process and progress. Any irregularities will be immediately reported to the client.

Planned Preventive Maintenance (PPM) of all Mechanical, Electrical and Plumbing services

Upon signing an Annual Maintenance Contract, the client will be provided with a schedule for one year of the activities on the premises related to all planned maintenance. This schedule forms the basis for the technicians to visit the property periodically to carry out preventative maintenance to mechanical equipment such as air conditioning, electrical switch panels, pumps, drainage systems, etc. A PPM check sheet containing all activities will be filled in while the technician is carrying out the work.

Pest Control by Dubai Municipality-Approved Contractor using DM Approved Chemicals (General)

DSC FS will conduct a detailed quarterly control of pests, with free follow up if required. To prevent migration of pests to untreated areas, including both internal and external pest control operations must be on the same day.

Platinum Packages Details

All provisions of GOLD along with:

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Cleaning of External Windows (Monthly)

Cleaning of all external window frames, and glass and balcony doors, and compound gate/grilles

Cleaning of outside paved yards (within the villa compound – Quarterly)

Cleaning of all paved interlocked or tiled walkways around the villa – sweeping and washing the entire walkway area.

Cleaning and Servicing of all internal and external lights (Bi-annually)

Cleaning internal light fittings Cleaning light switches, power points and skirting boards, doors, and frames Cleaning of chandeliers is excluded

Facade Washing (Annually)

External villa from top to bottom walls façade washing with the use of 120 bar high-pressure jet machine. Facade washing includes walls surrounding the villa, garage, and internal boundary walls.

Internal Property Cleaning (Annually)

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Cleaning of Air-conditioning and Exhaust Diffusers/Grilles (Annually)

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