DSCFS call centre is open from 8.30am to midnight, Saturday to Thursday. For emergency calls after-hours and Public Holidays, your call will be automatically diverted to our standby call centre operator to respond to your requirements.
Response to all calls is free of charge for contracted related breakdowns. Materials used will be charged. If materials are available with the standby technicians we can make a final fix immediately based on approval by Client.
On signing an Annual Maintenance Contract the client will be provided with a schedule for one year of the activities on the premises related to all Planned Maintenance. This schedule will be for the technicians to visit the villa periodically to carry out preventive maintenance to the mechanical equipment such as Air Conditioning, Electrical switch panels, Pumps, drainage systems etc. A PPM check sheet containing all activities will be filled in while the technician is carrying out the work and the Client will be requested to sign this sheet as acknowledgement that the tasks have taken place.
Water tank cleaning and disinfection, as per DM Regulations and Microbiological Test Certificate from a DM approved laboratory.
We shall provide full pictorial details of each cleaning carried out i.e. pre-cleaning and post-cleaning and a Water Tank Cleaning Certificate will be issued. Any irregularities will be reported to the Client
All consumables are covered under the maintenance contract and are free of cost. Consumables include oil, grease and cleaning chemicals. Refrigerant and lamps are not considered as consumable.