Who-we-are-1

Who We Are

DSC Facilities Services is an integrated service provider which offers technical solutions to our clientele with the objective of enhancing the efficiency and extending the life cycle of the assets within the developments and properties that we maintain.

A fully considered and well-planned Facility Management (FM) strategy is an essential element in underpinning the overall future investment in the built environment and the Facilities Services that support it. Planning the future of DSC FS will include meeting the needs of the clients and end users as part of our core strategy. DSC Facilities Services is committed to providing quality, diversity and sustainability in maintaining a qualitative lifestyle to support the end users expectations.

DSC Facilities Services has a responsibility to develop and maintain the built environment and Facilities Services order to maintain the positive perceptions of the client and end users, both internal and external.

Health, Safety and Environment are priorities in Facilities Management, and DSC Facilities Services has systems in line with International standards (COHASA) to ensure that the strictest measures are in place. Work permits, risk assessments and method statements are required for all activities.

AIMS AND OBJECTIVES

To ensure that our clients’ estate infrastructure is maintained to the highest standard, which is fit for purpose and able to support them in delivering their key goals and objectives.

To support the client’s aim to embed sustainability principles within all current and future improvements and enhance the flexibility of the development and its Facilities Management Services

To deliver high quality, customer focused Facilities Services of supreme value to our clients, their employees and guests alike.

Customer Service Centre

DSC Facilities Services has a fully functional call centre to provide around the clock response to emergency calls. Our helpdesk utilizes a Computer Aided Facility Management (CAFM) system which manages, records, assigns, and closes all requests made to the helpdesk.

The use of the CAFM system is an integral part of successfully coordinating large amounts of calls to ensure the ease of follow-through to closure of every request. The system will automatically generate all Planned Preventative Maintenance (PPM) work orders on time, every time and ensure that the scheduled works are carried out. Once the work orders are completed, the information is captured onto the CAFM system and any predictive jobs will automatically be transferred to a work order for action.

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Energy Management and Sustainability

DSC Facilities Services conducts regular surveys and audits on energy consumption and management on all facilities to ensure that the best practices are being exercised at all times to conserve energy and natural resources.

Health, Safety and Environment (HSE)

We maintain that Health and Safety (H&S) is the responsibility of every employee, supplier and contractor; this will assist in eliminating hazards, impacts and risks. All operations are duty-bound to comply with relevant statutory requirements and all employees, suppliers,

and contractors shall at all times adhere to the related responsibilities, procedures, and measures which are clearly laid out in the H&S manual and relevant project plans.

DSC FS firm policy is to have the utmost regard for the work environment and its most important asset:our people. Further to this,our sense of being the customers’ first choice by meeting all their expressed and inferred expectations and requirements in relation to H&S is paramount in our operations.

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Measuring Performance and Promoting Continuous Improvement

At DSC Facilities Services, we use a well-known world-class performance-measuring tool called the ‘Balanced Scorecard’. This supports both financial and non-financial measurement against pre-defined KPI’s for staff and sub-contractors across all levels of the organization.

Performance Management is important to you and us

DSC Facilities Services manages the performance of its entire team in terms of ongoing training, performance monitoring, and maintaining best practice quality standards in all aspects of our work. In all these areas our processes are not only comprehensive, but continuously maintained

to deliver superior performance at all times.

Our Performance Management System (PMS) is based on the use of performance measurement information/data to effect positive change in our people, systems and processes. It focuses on setting up agreed upon performance goals, allocating and prioritizing resources, initiating improvement plans and communicating results. The PMS also serves as a tool for assessing, managing and improving the overall success of our business.

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Quality Management

DSC Facilities Services Technical Quality Audit Programme is a comprehensive and continuous monitoring process. It forms part of the overall quality system established by DSC Facilities Services Management. The Quality Audit Programme aims to ensure that services requirements established

for our clients’ facilities are maintained and continuously improved. DSC FS is certified by Bureau Veritas for ISO 9001-2008 and ISO 14001-2004 for compliance to the internationally recognized Quality Management criteria.

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Sub-contractors

As DSC Facilities Services has a huge portfolio covering many aspects of Facilities Management, we partner with sub-contractors for specialized services.These include firefighting equipment & alarms, pest control, landscaping, water tank cleaning, and security, amongst others.

For all of these services, DSC Facilities Services has established relationships with high quality service providers that are all signed under contract. These contracts, in turn, are linked to DSC Facilities Services’ KPI system, which is monitored by our in-house performance management team.

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Training

At DSC Facilities Services it imperative that we develop our staff and constantly improve the skill levels. To this end, we hold regular training classes held at our training centre in the DSC Facilities Services office building. We constantly encourage our sub-contractors to attend training sessions to

improve on their standard of service delivery, thus enhancing our overall performance.

DSC Facilities Services training schedule is prepared on a monthly basis and includes subject matter that has been identified during the month as a requirement.

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